Alex Palatnick shares a high-stakes story of a critical system failure at 51 Mines and the tough pivot his team had to make to recover. When an ISIS array started acting up, the solution required a full deletion and rebuild—an intense decision that had the entire team working tirelessly to restore operations within 72 hours. Alex reflects on the challenges, the importance of quick decision-making, and the lessons learned from navigating technical crises.
Key Topics:
- The unexpected failure of an ISIS array and its impact
- How the engineering team assessed the situation
- The critical decision to delete and rebuild the system
- The importance of backing up data on LTO
- The recovery process and lessons from the experience
Quotes:
- "The Pivot was as simple as making the decision—delete the array, bring it back up again, and start restoring everything."
- "Everybody was back working again within 72 hours, but it was ugly. Ugly. Wasn't any fun."
- "We took a real hard look at it, made sure all the media was backed up, and pulled the trigger on the fix."
